In the role of CEO, I have sought ways to assist the governing board in its responsibility to monitor the hospital's performance. As suggested in our text, I plan to attempt the use of the balanced scorecard technique which will capture the following dimensions: financial performance; internal operations; market performance and customer satisfaction; and associate satisfaction and ability to adapt and improve. I think the development and presentation of a scorecard which outlines the key measures to monitor hospital performance will assist board members to focus on the hospital at the board level. (Griffith and White text pg 74-76)