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Quality and Performance Improvement
This area deals with the development, implementation, and evaluation of organizational accountability including TQM/CQI programs, quality assessment and assurance philosophies, policies, programs, and procedures.
Quality and Performance Improvement
Posted by:
Nizar Wehbi on
October 14, 2008 at
11:37AM EST
I found the presentation very informative. I liked the definitions and distinctions that the presenter made for Efficacy, Effectiveness and Efficiency. Also, the subtle differences between Quality Control, Quality Improvement and Quality Assurance were teased out and were very helpful. Thanks Nizar Wehbi
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