The study materials tell us that there are three principles to total quality:

1) Customer Focus

2) Continuous Improvement

3) Teamwork

Of these three, in healthcare, which do you think is most important? In my opinion I think teamwork is most important. I say this because a team that is cohesive, motivated, and communicating can help facilitate quality outcomes. Too often, employees are pointing fingers and/or disgruntled that they forget their purpose- to serve the customer( pateints). Through effective management of teams and the inclusion of the perspectives of the "hands-on" staff, total quality can not only be acheived but sustained.

What are your thoughts?