Management | Medical Staff: Internal or External Stakeholder?

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This area covers general management principles, planning, organizing, directing, and controlling in addressing overall organizational objectives.

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Medical Staff: Internal or External Stakeholder?

Posted by: Jane Severs on January 28, 2010 at 11:27AM EST

Recent surveys of health care executives identifiy fostering positive hospital - medical staff relations as one of their most challenging issues. In trying to improve this relationship , should one view medical staff members as internal (part of the hospital team) or external (the independent providers on whom hospitals rely for business)?

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(4) Comments

Posted by: KC Jodi on March 4, 2010 5:24PM EST

My thought - every physician needs to be treated as an internal member of the team, a part of problem solving, process improvement, etc. If physicians don't participate in the processes and decisions, and don't have input on how the hospital operations impact their services, they may chose another hospital to admit their patients.
And, we have got to work as a team to provide the best care to the patients.

Posted by: Daniel Swenson on March 7, 2010 9:59PM EST

I agree with Jodi, you need to treat the physicians as an internal customer. If you want to move your organization forward and be successful you need them on board and involve them in the planning and decision making process.

Posted by: Evette Law on March 7, 2010 11:45PM EST

Jodi you are on point. Physicians should be treated as part of the health care team. Hospital need to stop catering to Physicians as gods. They are essential to health care quality and customer service outcome.

Posted by: Mary Armijo on March 10, 2010 7:09PM EST

I also agree with Jodi's comment. When putting together strategies, especially ones that impact physicians it is important to include them in the planning process. This way you have more buy in up front and there is no pressure to conform to proposed strategies. The physicians are then comfortable with the initiative, equipment, building/department and will be happy to admit their patients to your hospital. There are also other things you can do to assist physicians outside of hospital walls, so any actions taken to improve physician relations can be done internally or externally to the hospital.