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Balanced Scorecard pillars
Posted by: Subashnie Devkaran on November 3, 2011 at 8:32AM EST

Operational balanced scorecards are useful to gain an overall insight into your management performance. Many organizations debate about the priority focused areas and the pillars of the balanced scorecard. Our organization uses a scorecard that includes the following pillars; service, quality, people, finance and growth and development. What are the pillars of your operational balanced scorecard?

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(4) Comments
Posted by: Cathy Willdermood on November 3, 2011 12:58PM EST
Perhaps we work for the same company, or the pillars are similar in most healthcare organizations! I think it is becoming increasingly important for hospitals to place community as a pillar. Many hospitals are at the heart of communities and central to healthy outcomes

Posted by: Sherry Hendricksen on November 4, 2011 5:58PM EST
Even in the LTACH world we use the same pillars. I like the idea of adding a community piece to the scorecard.

Posted by: Alan Keesee on February 4, 2012 2:21PM EST
Ours are growth (volume), finance (revenue, expense, earnings), quality (regulatory, outcomes, process measures), customer (satisfaction), and people (engagement, turnover, etc.).

Posted by: Ted Paarlberg on March 5, 2012 5:46PM EST
Being a faith-based organization, we put our Spiritual Life metric first and yes, it's measurable! We also have Growth (volume,market share), People (engagement), Clinical (quality), Community (outreach) and Stewardship (financial managment) metrics