We just recently completed our associate opinion survey.  We had a lot of changes last year most specifically in associate benefits as result of a moderate change in benefits such as health insurance and deductibles we were hit hard as a HCO on this subject as far as significant decrease in associate satisfaction. In some of my service lines this has also impacted day to day happiness within some of my departments. Some of this unhappiness is due to manager's developmental needs.  I was just wondering if anyone else had done an assoicate opinion survey and what is the current climate like in your organization. Also does anyone have any ideas on improving assoicate everyday happiness that are cost effective duiring these turbulent financial times.

What survey tools/methods do you use to assess stakeholder satisfaction? We use Press Ganey for employee, medical staff and house staff satisfaction and are able to get national comparative data. The gap we have is in assessing referring physician satisfaction which is now done on a biannual survey and followed up on via focus groups. Does anyone have suggestions on a more effective and timely process for this assessment?

Who does you orginization consider "senior management"?  How big is the group?  Is it just the C-level people?  Is it senior managers?

 

 Also if it just the C-level people or VP etc, is there a working group of middle managers?