Human Resources | Training/Education

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Human Resources

This area deals with assessing the need for and the supply of professional and other personnel. Functions include recruitment, selection, training, compensation, and evaluation of such personnel and examining ways to evaluate productivity and monitor accountability for results.

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Training/Education

Posted by: Edmund Lafer on August 27, 2008 at 3:51PM EST

We often hear about training and education as important factors in employee recruitment and retention/satisfaction and these can serve as non-monetary rewards. At Temple University we have alot of training and education opportunities- some mandatory and some voluntary. In fact there are alot of opportunities available that probably most employees are unaware. What role does HR at your institution play in providing training? Does HR get involved or is it department managed or is it done together? I guess I'm asking how integrated is the HR department with the various departments in coordinating efforts? Is training used by HR in its marketing ? Has anyone seen employee satisfaction surveys that ask about how training/education at the institution is perceived?

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(7) Comments

Posted by: Jennifer Clem-Haniff on August 27, 2008 8:42PM EST

Our survey does ask about satisfaction related to training and education but the question is answered in relation to the college course offering that we have in conjunction with the local city university. This is handled outside of HR through a chief learning officer.

Posted by: Kevin Engle on August 28, 2008 4:37PM EST

At our institution, HR is only involved in initial new-hire orientation. I think they will be involved in leadership development in the near future, but that ramains to be seen.

Posted by: Syed Ahmed on August 28, 2008 9:22PM EST

I work for Accreditation Canada and our HR group is active not only in hiring but also in education/training. Plenty of opportunities are available to interested staff in form of professional development programs, personal development programs etc. These benefits motivate the staff and definitely serve as non-monetary rewards and hugely aid retention. Staff satisfaction survey is conducted annually and results are shared with staff. Action is planned and also implemented on areas needing special attention as identified in the survey.

Posted by: Edmund Lafer on August 28, 2008 9:23PM EST

Today we had a discussion about how we could make employees feel safer in bringing up issues with those with more authority. I thought that perhaps HR might have some videos of role playing or other ways to help improve communication in both directions. I will check with our HR. If they don't, it might be worthwhile to create one or purchase one for training purposes. Does anyone have such a tool available to them?

Posted by: Robert Ray on August 29, 2008 8:52AM EST

We take multiple approaches to training/education, utilizing an online training community as well as an Organizational Development Specialist that works for the HR division. The Org Development position works more closely with the Department Heads, while the online community is focused more closely on staff level employees.

Posted by: Amit Powar on August 30, 2008 2:50PM EST

In my organization (multi-hospital health system) the training and education is coordinated at multiple levels---HR, individual departments, corporate university.

HR:- HR is involved in training and education which is more general in nature. Ex: Signing a contract and coordinating a collaborative training program with a technical school for training of radiology technicians.

Department level:- Individual departments may offer job specific training to staff. i.e. - Medical office billing/coding by the billing department

Corporate University:- Multiple levels and variety of technical and management education programs for all levels of employees.

Amit

Posted by: Crystal Stallings on September 9, 2008 1:19PM EST

we use Press, Ganey and there is a specific question or two on how the employee perceives educational opportunities and one on do you receive appropriate training.