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Human Resources

This area deals with assessing the need for and the supply of professional and other personnel. Functions include recruitment, selection, training, compensation, and evaluation of such personnel and examining ways to evaluate productivity and monitor accountability for results.

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My Inner View Employee Satisfaction Results

Posted by: Michael Barry on October 12, 2008 at 4:29PM EST

I thought I would share my results with the group. My comapnay utilizes MYINNERVIEW for both customer and employee satsifaction survey. My overall emplaoyee safisfaction score fell 4 points from last years survey and overall management score fell 4 points as well. As I looked over the report I discovered that there was no way to discern which management that that staff was displeased with (administrator or DON) this concerns me because I cannot drill down into a problem if I do not know where it exists. I also fell into a transition period where I was the administrtor for only 5 months before the survey. Does anyone else use myinnerview and has experienced this?

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Posted by: Lowell Tyler on October 29, 2008 11:35AM EST

My organization is in the first year of working with Gallup (previously used Gantz-Wiley/Kenexa). The focus of the new assessment/survey tool has shifted from employee satisfaction to employee engagement (a trend that growing in healthcare as well as other service industries). A key goal of the change is the focus on creating an engaged culture. Gallup will assist in developing action plans that address opportunities/deficiencies from the survey. I'm very anxious to see how the process works and if we are able to get traction on driving culture change.