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Healthcare
This area includes a broad range of organizations and professions involved in the delivery of healthcare. Included are managed care models, healthcare trends, and ancillary services provided.
Clinical Support Services and Process Quality
Posted by:
Jeanmarie on
March 20, 2010 at
1:29PM EST
Process measures for compliance benchmarked against support area-specific criteria include the five areas noted in "The Well-Managed Healthcare Organization," Griifin, p. 330. These areas are protocols that include aspects of service contriubting to outcomes, an appropriate survey instrument, determinaiton of frequency and detail of the insturment, implementation, and scoring at the shortest appropriate interval. Problems can arise, however, if criteria are not well defined. Some survey instuments leave much open to interpretation. Care should be taken to train staff how to use the audit tool so outcomes are truly meaningful.
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