Our healthcare system follows the recommendations of this section.  One of the things we struggle with is involving ancillary departments and holding them accountable.  The directors and supervisors of these departments are held accountable to the overall patient satisfaction scores.  The problem for ancillary departments is that we do not get a specific score reflecting our results.  I wonder if anyone has any recommendations for helping ancillary staff members to understand that their interactions can influence the patient's stay.  We can really help make the experience positive. 

The mission, vision, ownership, scope of services, location, and partners of the organization defines its:

A.  Strategy;

B. Scenario;

C.  Strategic Postion;

D.  Business Philosophy;

Answer:  C   Well Managed Healthcare Organization page 607