Mon, Jul 28, 2014 HELP
Exam Knowledge Areas

Featured Event
Physician Firing Patients
Mon, 21 Jul 2014 05:05:12 Z
What experience does everyone have with the proper channels to follow if a physician wants to "fire" a patient due to not being compliant and some psychological issues? I have talked to our risk manager, but didn't get any policy or guidelines/checklist to follow. I disagree with our physician, but I can see his points.

Financial Terms -- Clarification
Mon, 21 Jul 2014 04:28:04 Z
For me personally this section will be the  most difficult and I was disappointed to see our text/lecture did not go into enough detail  about the common financial metrics in healthcare (EBIDA, Cost of Quality, Cost per admission vs. adjusted admission vs. discharge, etc.). For our organization these topics are covered at least quarterly if not more frequently. How did everyone else...

Improving Associate Engagement
Mon, 21 Jul 2014 04:09:10 Z
Our organization has consistently scored bad in our associate engagements surveys with the majority of our workforce and with physicians. We have brought in a consultant to try and help with our physician engagement and continue to work with all associates. This is one of our main barriers when working on process improvement projects and trying to improve our patient satisfaction scores. We know a...

It Takes Great Leaders
Mon, 14 Jul 2014 03:08:55 Z
After many years in the healthcare field, I have come to realize that the most important component of well managed healthcare organizations are the leaders that make the difference between being average and being great. Chapter 3 speaks to the challenges in managing professionals in an ever changing environment, where teamwork, accountability and commitment to excellence is essential. Developi...

Work Force Planning- Nursing
Sat, 12 Jul 2014 20:10:20 Z
Work force planning for nursing is now a sub set of the hospital strategic planning process, as 2/3 of the hospital staff is within the nursing division. With the mean age for RNs at 47, 12 hour shifts are becoming more difficult, we are seeing more frequent leaves of absence, unexpected early retirements- and delayed retirements for employed nurses who don’t have adequate retirement plans b...

Service Line and Dual Accountability
Wed, 09 Jul 2014 05:37:20 Z
I was great to read the nursing section and see it included the transition to service lines and creating dual accountability. Also, I have been doing additional research through Advisory Board, SG2, and consultants on development of service lines and trying to create the report out, accountability, and over sight. Case in point, I am a service line director, but I nor do other service line directo...